1
Customer asks
Hi, paid for Order #2041. Can you send receipt and confirm delivery tomorrow? They also send Maybank-transfer-2041.pdf.
Retail & Ecommerce
Retail customer service and payment follow-up from WhatsApp
Capture order questions, match payment slips, prepare receipts, and keep customer updates moving without hunting through every WhatsApp thread.
Best first pilot: WhatsApp order support, with payment confirmation, receipts, delivery updates, and mismatches held for review.
Live thread
The customer asks. The record gets updated.
Stackifier reads the customer message, checks the matching record, and gives the business the reply, PDF, amount, booking, or follow-up date to send.
S
Customer thread
Retail & Ecommerce
Customer + business in one thread
Customer
Hi, paid for Order #2041. Can you send receipt and confirm delivery tomorrow?
2:14 PMCustomer
2:14 PMStackifier
Payment matches Order #2041. Delivery slot is tomorrow 10 AM to 1 PM.
2:15 PMBusiness
Thanks, payment received. Your delivery is booked for tomorrow between 10 AM and 1 PM. I attached the receipt here.
2:16 PMBusiness
Receipt attached.
2:16 PMCustomer
Got it, thank you. Please let me know once courier picks up.
2:17 PMStackifier
Record updated: receipt sent, delivery follow-up set for tomorrow noon.
2:17 PMSame chat, cleaner record
The customer sees a normal reply. The business keeps the proof, status, and next action tied to the account.
2
Record checked
Payment matches Order #2041. Delivery slot is tomorrow 10 AM to 1 PM.
3
Business replies
The business replies from the checked record. Receipt-Order-2041.pdf goes back in the same thread.
4
Proof saved
Record updated: receipt sent, delivery follow-up set for tomorrow noon.