01
Capture property billing facts
Staff forwards tenant invoices, owner statements, vendor bills, or payment proof.
Stackifier records property, unit, customer, amount, status, and proof attachment.
Property & Facilities
Property tenant service and billing follow-up from WhatsApp
Tenants ask about repairs, invoices, vendor visits, and payment proof in WhatsApp. Stackifier keeps the unit record current so the business can answer clearly.
Best first pilot: tenant and vendor follow-up for one property cluster, with maintenance bookings, PDF invoices, receipt matching, and approved replies.
Live customer thread
The customer asks. The record gets updated.
Stackifier reads the message, checks the matching record, and gives the business the reply, PDF, amount, booking, or follow-up date to send.
02
Separate paid from blocked
Manager asks for unpaid tenants, disputed charges, or vendor bills by property.
Stackifier returns a clean action list and flags items needing human judgment.
03
Prepare reminders
A tenant or vendor needs a follow-up message.
The business sends a clear WhatsApp reply from the property and unit record.
S
Customer thread
Property and Facilities
Customer + business in one thread
Message customer...
Why this workflow exists
The work is already happening in chat.
Stackifier gives the scattered parts a record, a status, and a safe next step.
Problem 01
Tenant payment proof, owner questions, vendor bills, and maintenance charges live in separate WhatsApp threads.
Problem 02
Teams lose time checking who has paid rent, utilities, deposits, or maintenance charges.
Problem 03
Follow-up messages need to be firm but careful because tenant relationships matter.
Problem 04
Property managers need a reliable list of what is unpaid, disputed, promised, or already settled.
Ask in plain language
Give the workflow a clear question.
“Which tenants in Block A still have unpaid utilities?”
“Match this payment slip to the right unit and mark if it is short.”
“Which tenants need a soft maintenance-fee reminder today?”
Get a useful next step
The output is ready for review.
↳7 tenant items need action. 4 are unpaid, 2 promised Friday, and 1 is disputed.
↳Matched to Unit A-12. Proof is short by RM 80, so it is held for review.
↳Tenant updates are ready. The billing record is updated by property and unit.
Week-one pilot
Start with one narrow loop.
Bring the real messages, documents, and statuses that are costing the team time. We configure the first record and approval flow around them.
01
Choose one property cluster, unit type, or billing category for the first pilot.
02
Map tenant, owner, vendor, unit, charge type, and proof fields.
03
Create unpaid, promised, disputed, and settled statuses in the billing record.
04
Prepare receipts, statements, and finance-ready export fields.
Questions
Before the first pilot.
Can Stackifier handle tenant disputes?＋
It can capture and route dispute context, but decisions about deposits, contracts, refunds, and legal issues should stay with your human team.
Can reminders be softer for tenants?＋
Yes. The pilot can use approved message templates and keep humans in control before reminders are sent.
Does this work for vendor billing too?＋
Yes. The same intake and proof-matching pattern can track vendor bills, maintenance charges, and owner statements.
Do we need a property management system integration?＋
No integration is required for the first pilot. Start with WhatsApp and Google Sheets, then connect systems later if useful.